Our commitment is to offer you a satisfying shopping experience, so if the item is not of your satisfaction, you should do the following:

a) .- Defective product from manufacturing: Our products come with a warranty period of 30 days. After you receive the product you may make it valid reporting it to our email: kawiplanet@gmail.com

b) .- Product Incomplete: You must notify via email to kawiplanet@gmail.com, within a period not exceeding 30 working days from the date you receive the product under the following conditions:

● If you have not received the product under the expected conditions.
● If it arrived incomplete in some of its parts.
● If it is not accompanied by the accessories it should contain.
● If the product arrived damaged, broken, scratched or torn.
● Wrong product.

Once reported, the company will expect the product from your house in a period not exceeding 15 working days from its notification. The product should be in perfect condition, or in its original packaging, accompanied by his manuals and accessories (in case you’ve had to open to realize that there is inconsistency between packaging and product content).

c) .- Defective Product: You have 30 days to notify via kawiplanet@gmail.com

Once reported: You will be notified by Kawi how you can return the product in order to get your money back warranty.

Only accept returns in certain cases when the following conditions are met:

● The product must be returned in the same condition it was delivered and retained their original packaging labeling. Where applicable, with accessories or gifts included.

In this case, the shipping costs shall be payed by the customer.

 

CANCELLATION OF ORDERS AND PRODUCTS

To cancel an order it is necessary that you notify kawiplanet@gmail.com This notification shall be made on the same day the purchase was made before 11PM. If you ordered the cancellation of your order before the time and deadline, your order is canceled automatically, so if you choose the credit card payment on your next statement can check who has made you a refund for the amount of your purchase.

If the client does not make payment product in the next 5 business days after placing the order will be automatically canceled.

If you want to cancel your order before receiving it, you have to keep in mind that if the product is out of our cellar you will be charged the cost of shipping. If the product still with us, you will not be charged anything and will reimburse your money.

 

CUSTOMER REFUNDS

The return of products will result in a refund equal to the cost of returned products, minus the cost of the shipping service. Only in the case of goods delivered are defective or incorrect, it will not dispatch costs will also reimburse the customer. Partial returns and cancellations will result in partial refunds. Kawi manage the refund through the same payment method you’ve used, from the arrival of order returned to our warehouse. According to the method of payment and the bank, the deadlines for reimbursement may vary. If within 15 days (local deliveries) and 15 to 25 days (foreign deliveries) still can not visualize the refund, we recommend contacting your bank.